How a good relationship with your courier can help your business and keep your customers smiling.

Couriers provide services that are critical to most businesses, especially those in retail. The Internet has brought about a new generation of shoppers, who purchase goods from the comfort of their own home. Retailers rely heavily on couriers to distribute the ordered goods from their warehouse to the customer’s doorstep.

If you own, or are considering a retail business either online or through mail order you should first think about what you want from your courier. Small start-up retailers will, most likely, have less demand but as they grow they will need to call on their courier more often. It may be of benefit cost wise to send one shipment a week, but consider if your customers will be happy waiting up to 7 days for their order.

As with any business Couriers need to make a profit and will charge accordingly for their services. Think about your budget (and what you charge your customers for getting the goods delivered to their door). Will you pay your courier bills up front or settle on account? These are all considerations that need to be made before you meet with the courier for the first time. As with any business-to-business deal communication is paramount. Keep talking to your courier. If you are not happy with any aspect of the service being provided then let them know. It may only be something small that they can sort out very quickly.

Arranging a courier can be a headache, but it doesn’t need to be. If you are a start-up and need help finding the right courier for you ICC can help.

ICC has been helping companies select the right courier supplier since 2003 and has established a reputation for excellent expert advice on the courier market. If you use a courier service and want to get a better deal then call us now on 0800 077 6106